FAQ

 



Please understand due to spacing and the photography equipment, parents are not allowed into the photography areas.  Parents are also not allowed to take their own photos in the photography areas.

Here are our frequently asked questions:

What is a Memory Mate?
A Memory Mate is an 8x10 image that has an individual and team photo on in.  

I have 2 or more children, can they be in the same Memory Mate?
No, the memory mate is for ONE person only and will be vertical.  A la cart prints will accommodate a group photo of friends and/or siblings.
So can Keychains, Buttons, Mirrors, Magnets, Mouse Pads, Ornament & Statuettes. Please ask our clerical team for an updated list of what can be used for buddy/sibling photos

The flyer shows different colors on the products, can you explain that?
Each club will have their own color theme for certain products.  Some clubs may even have 2 options. Please contact us if you are want to know what colors your club will have.  Standard prints will not have a digital color theme applied. 

My child missed the group/team photo, can my child still be in the group photo?
The simple answer is no.  The reason is due to the quick turn around time we offer to the club.  This short amount of time does not allow for us to photoshop your child into the group.


(FOR DANCE SCHOOLS:) My child is in multiple classes, is there a single product that will have each individual portrait on it?

Yes, the custom collages are perfect for this need. The collages are available in 1-10 images.  The final product is mounted on artboard for easy display.


 
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