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FAQ

Please understand that due to liability reasons, available space and use of expensive photography equipment, parents/guardians are not allowed into the photography areas.  Parents/guardians are allowed to take their own photos when they are outside of the designated photography areas.

What is a Memory Mate?

A Memory Mate is an 8×10 image that has an individual and team photo.

I have 2 or more children, can they be in the same Memory Mate?

No, the memory mate is for ONE person only. 

• A la carte prints will accommodate a photo of multiple friends and/or siblings (aka “Buddy Photo”) 
• Other items you can purchase with your buddy photos include keychains, mouse pads, ornaments, statuettes & more, depending on your club’s product offerings. You can view the list online in your online ordering portal by using the ‘Buddy Photo’ icon or by asking our clerical team on photo day for an updated list of what can be used for buddy photos.

The flyer shows different colors on the products, can you explain that?

Each school or club will have their own color theme for certain products. Please contact us or visit the clerical desk on photo day if you want to know what colors your school or club will have.  Standard prints (i.e. digital files, wallets, 3×5, 5×7, 8×10) will not have a digital or color theme applied.

My child missed the group/team photo, can my child still be in the group photo?

The simple answer is no.  The primary reason is due to the quick turn around time we provide to your school or club.  This short amount of time does not allow for us to photoshop your child into the group. 

(FOR DANCE SCHOOLS:) My child is in multiple classes, is there a single product that will have each individual portrait on it?

Yes, the custom collages are perfect for this need. The collages are available in 1-10 images.  The final product is mounted on heavy duty art board for easy display. The size of your photo collage is determined by the total # of images from your dancer. 

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